Terms & Conditions

Terms and conditions
 
Reservation & Cancellation Policy
To complete your reservation we would like to ask you:
  • Guest name
  • Credit card details
  • Check in date
  • Time of arrival
  • Flight details
Upon acceptance of the reservation, we will proceed to a pre authorization of the credit card equivalent to the amount of one night stay to guarantee your reservation with us.
 
Should you wish to cancel your reservation, kindly notify us at least three (3) days prior to arrival, for the pre-authorization to be cancelled. Please note that if the reservation is cancelled afterwards, cancellation fees for one (1) night will automatically apply.
 
Check in is at 14:00 pm & check out is at 12:00 am. For any special request kindly inform our Front Desk office.
 
Children Policy
Children under the age of 12 years old cannot be hosted in our premises for safety reasons.

Pets
Pets under 8 kilos are permitted in our premises. Please inform us in advance.

Cats and birds
Cats were considered sacred in ancient Egypt as well as a symbol of grace and poise. That is why they are part of our concept, not only strengthening the element of the East but also for safety reasons. Please note that all our cats are vaccinated /medically attended. Due to the open spaces and gardens in our premises birds are also found.

Special Remarks
 
Guided Tours of the monuments
Guided tours of the monument are given to all hotel guests free of charge. Residents also have a free pass for our museum “house of Mohammed Ali”. Guided tours of both monuments are also available for nonresidents with a €5 ticket at Imaret (tours take place from 10am until 2pm) and €3 ticket for the house of Mohammed Ali (open to the public from 10ap to 2pm/closed on Monday). For your best convenience please reserve in advance.
 
Imaret Restaurant

For your best convenience we recommend you to book your table upon arrival, our Front Desk is always at your service.

 

Imaret’s A la Carte Restaurant opening hours are from Tuesday to Saturday at 19:30 – 23:15 and Sunday from 13:00 – 15:30.

Light Dishes are available daily from 12:00 – 24:00.

 

If you wish to enjoy lunch or dinner on Monday please inform our Front Office in advance.

 

Kindly take into consideration that nonresidents can also experience the Food and Beverage departments by contacting our Front Office and reserving in advance.

 

Dress code: Gentlemen please note that shorts and sandals are not allowed.

 

Children Policy: We love children, but we also like to maintain the calm and tranquility at our restaurant. If you are planning to bring children, kindly note that we do not have children’s menu and we humbly request that they be supervised at all times so that they do not disturb other guests.

 

Cancellations or Changes in our Retaurant reservations are possible four (4) hours prior to the reserved arrival time.


Hamam & Relaxation Area
Kindly note that the Hamam and Relaxation Areas are closed on Monday. If you wish to book a therapy on Monday please inform our Front Office in advance.
 
Kindly take into consideration that nonresidents can also experience our Relaxation area by contacting our Front Office.